Using Kizy Tracking

How long does the battery last if no mission is active, but the tracker is switched on?

If the tracker has never been used before, it will check every hour if there is a mission. As such, it will last roughly one month. 

If the tracker has been used before, it will check according to the previous template. So, for example, if it was used before with a position per hour, it will last between 2 and 4 months. 

k-1 end of life

When we created Kizy back in 2014, we were thrilled to bring to market the K-1 tracker, the first really global, lightweight and convenient tracker that could efficiently bring visibility to the supply chain and postal shipments.

All good things have an end, and on September 1st, 2020, after almost 8 years of operations, we announced the retirement of the tracker, replaced by the newer, more powerful K-2.

The announcement and reasons was announced on our website and to our customers and users.

https://www.kizytracking.com/end-of-life-kizy-k-1-tracker/

Even though the trackers will continue to work as best effort, more and more countries will switch off their 2G network. This article will list the countries where we are informed that the K-1 tracker no longer works.

Note: this list is not exhaustive and offers no guarantee, but reflects the latest information we have. If you experience issues in other countries listed here, feel free to send us a heads up:

Europe

Soon complete switch off

  • Switzerland (01.01.2021)
  • Liechtenstein (01.01.2021)

Completely switched off countries

  • Netherlands

Asia and Pacific

Partial coverage

  • India
  • China (complete shut down by 31.12.2021)

Soon complete switch off

  • Bangladesh (31.12.2025)
  • Hong Kong (31.12.2020)
  • Myanmar (31.12.2022)
  • Vietnam (01.01.2022)

Completely switched off countries

  • Australia
  • India
  • Japan
  • Macau
  • New Zealand
  • Singapore
  • South Korea
  • Taiwan
  • Thailand

Middle East

Soon complete switch off

  • Bahrein (end of 2022)

Completely switched off countries

  • Israel

Americas

Soon complete switch off

  • Canada (31.12.2020)
  • Mexico (31.12.2023)
  • United States (31.12.2021)

Completely switched off countries

  • Caribbean (01.07.2020)
  • Ecuador

Africa

Soon complete switch off

  • South Africa (31.12.2020)

K-2 Trackers & Missions - How do they relate to each other?

K-2 Trackers:

The Trackers are the technical devices that accompany your objects you would like to track.

In order to use them, the trackers need to be charged and be switched on. However, the tracker just being switched on is not sufficient to get a tracking. In order to communicate the data that is collected by the tracker, the subscription of the SIM Card which is inside the tracker also needs to be activated. This is done via what is called a “Mission”

 

Mission:

A mission describes a temporary activation of the SIM Card inside the tracker which allows data communication of the tracker as long as the mission is active / running. Missions are managed directly via the Kizy Tracking Platform app.kizytracking.com

Missions can be started and stopped without the need of physical access to the tracker. This means as well that costs related to the mission are controlled directly via the Kizy Tracking Platform.

The relationship between a mission and a tracker is always 1:1, so one tracker can only have one mission at a time. However, once the mission assigned to a tracker is stopped, a new mission can be started for this tracker.

 

Trackers are off or out of battery but Missions are still active

We observe from time to time that missions are still active and therefore creating costs while the trackers for those missions are either off or out of battery.

Here it is important to understand that as long as the mission is still running, the subscription for the tracker is still active thus creating costs. Thus missions need to be stopped separately. It is not sufficient to simply turn off the tracker.

Why does Kizy Tracking not stop missions automatically for Trackers which are not sending any data any longer?

For Kizy Tracking it is not possible to identify if the tracker is turned off or is at a place without network reception. In both situations the tracker does not connect to the network and does not send any data. We cannot turn off missions automatically as soon as the trackers linked to those missions do not send data as this would mean that all customers using Kizy Tracking for Sea Freight container tracking would not receive any data once the container has arrived in a harbour again.

Therefore it remains the responsibility of the customers to manage their missions and related costs.

How can I start a tracking?

To track your objects, Kizy uses the concept of “Missions”. A mission is used to configure the tracker behaviour and describes the time span of tracking data collection.

Start tracking

  1. Follow the process “Start New Mission” on app.kizytracking.com.
  2. Within this process you will be asked to provide the Tracker ID that can be found below the QR-Code.
  3. Once the mission is started you can switch the tracker on.

As long as the mission is active, you can follow the tracker on the Online Tracking Platform

How do I charge the Kizy tracker?

Information

Please be aware that there are two different versions of Kizy Trackers currently on the market.

K-1 was sold until April 2017, since then K-2 is sold.

Use only USB-C cables supplied by Kizy Tracking. There are different types of USB-C cables on the market and some of them might not be compatible with the K-2 tracker. If they aren’t, the tracker will either not charge (no charging blinking), or will it go in safe mode to protect against damage (blinks red or or no blinking), or even be damaged.

Kizy doesn’t support trackers that have been connected with other cables. 

Especially USB-C to USB-C cables and Type-A/B with USB 3.0 will not work with the K-2 tracker. 

K-2 Tracker

The K-2 Tracker contains a re-chargeable is recharged Lithium-Ion battery.

Charging is done via USB cable with the new USB-C port.

K-2_laying_back_800x800.jpgUSB-C_cable_800x800.png

 

Charging process:

1. Connect K-2 Tracker via the USB-C cable to a USB-Port / Power Supply.

2. Switch Tracker on

3. Tracker starts blinking yellow – this is the standard procedure when the tracker searches for a network. This is independent from the charging process.

4. After a short moment, the tracker starts blinking green in a short interval of 2 blinks per second. Charging is completed when the green blinking becomes a permanent green light.

5. Remove USB-C Cable from K-2 Tracker once charging is completed.

6. Re-Start the tracker by switching it off, wait for 10sec and switch it on again.

 

In case there is no blinking light at the beginning, or the battery doesn’t start blinking green twice every second, the battery is so low, it needs some time to get enough energy to give power supply to the LEDs. Please keep the tracker connected and check the lights after 30min.

If it still cannot charge, please try the following:

1. switch off the tracker

2. connect it to a cable

3. leave it charging for at least 15 minutes (the tracker should not blink)

4. switch on the tracker

In case of difficulties, please get in touch via support@kizytracking.com

K-1 GSM Tracker

The Kizy tracker contains a re-chargeable Lithium-Ion battery.

The K-1 GSM Tracker is recharged via a standard USB cable with Mini-USB port.

Charging process:

1. Switch Tracker on

2. Connect charging cable to tracker and power supply

3. Switch Tracker off

Tracker in use by another mission

The Kizy Tracking System is designed in such a way that there is a 1:1 relationship between a Kizy Tracker and a Mission. This means that only one Mission can be assigned to a Tracker at a time.

However, this relationship is dynamic, meaning that once the Mission assigned to the Tracker is stopped via the Online Tracking Platform, a new mission can be started.

If you want to start a mission and come across the message that the Tracker is in use by another mission, you will not be able to start the mission.

Often, this mission was created by Kizy Tracking itself to monitor the shipment of your Kizy Tracking Order. If this is the case we were not fast enough to stop the mission after arrival at your place. Please give us a short note via support@kizytracking.com and we will stop the mission and “release” the Tracker for a new Mission

It can also be that there is a Mission running on the Tracker from your account already. If this is the case, another mission” is a link which will direct you to the detailed Mission view where you can stop the mission.

 

Tracker_is_in_use_.jpg

What are the meanings of the different LED blinking lights?

The Kizy tracker contains a LED status indicator with green, yellow and red lights:

Tracker start by switching it on:

  1. red – very short – indicating the switch on
  2. yellow once per sec – searching for network connection
  3. green once per sec – network found, establishing connection
  4. green every 8 sec – connection established – tracker ready for utilization

The whole start process is usually finished in 25 seconds.

Tracker in Operation (switched on)

  • Green blinking every 8 sec: Everything okay
  • Yellow blinking every 8 sec: Connection failed – no mobile network available (e.g.: at sea)

In most cases a yellow light indicates that the tracker could not connect to the mobile network. Once the tracker managed to connect, the blinking will turn green. In case the tracker blinks yellow when you started a mission, please change your location and re-start the tracker.

  • Red blinking twice per second, 6 seconds no light: Battery is low.

Battery level is critical and a re-charge is necessary. Click here to learn more charging procedure:

  • Red – permanent: The tracker reports an error. 

Please switch off the tracker for 10 seconds and re-start. In case red remains on, please contact us via support@kizytrcking.com

  • No light: The tracker is empty and needs to be re-charged.

Do I need to position the tracker at a specific place?

Generally there is no specific positioning required. Kizy tracker comes with a high sensitiveness to establish mobile connection. Even in areas where calls are no longer possible, Kizy manages to set-up a connection that allows positioning. Thus the tracker also works inside steal containers or buildings. However, please make sure that the tracker is not directly put on a metal sheet (for example the container door) as the tracker needs 2-3 centimeters distance from a big metal item, or isolate the tracker with a piece of cardboard or plastic. 

If you want to test it yourself, check the LED on the tracker. The tracking works fine if the LED blinks green in a continous way every 8 seconds. Allow about 20 seconds after starting the tracker to get connected. If the LED blinks yellow, it means no reception could be established.

What is the meaning of the red circles shown on the map?

Kizy doesn’t use GPS. Instead, it uses Cell Phones antennae and WiFi to localize. This is a tradeoff between precision on side, and low power and coverage on the other side. 

If WiFi are visible, no matter if they are encrypted or not, the system will use their identification to improve accuracy. If no WiFi is visible, it will use the cell phone antenna to localize. This leads to different levels of precision. 

The red circle is meant to show these levels of precision, aiming to have 95% of the data within this circle. Note that the minimum precision item displayed is 40m, so if the system calculates a better precision than 40m, it will show 40m range. 

The size of the circle is visible in the export data in the field “range”. 

Why does the Online Tracking Platform show a movement although the tracker did not move?

Kizy Tracking uses the existing mobile communication infrastructure to determine a position. When the tracker connects periodically to the network, it is technically not possible that the tracker always connects to the same antenna. Instead the tracker might connect to another antenna that is within reach.

We constantly improve our algorithms to calculate and show the best position and remove unwanted effects like showing movements where there are none in reality.

How do I select a time span?

You can select a time span to visualize just the data that matters to you. Changes in the date selector apply to all data displayed in the window, including timeline, map, temperature and other sensors data, as well as the time span for data export.

The date selector is located on the upper left corner of the Mission Overview window, just above the timeline.

FireShot_Capture_94_-_Kizy_Tracking__-_https___app.kizytracking.com_app__.png

1. Click on the arrow to open it

FireShot_Capture_95_-_Kizy_Tracking__-_https___app.kizytracking.com_app__.png

2. Choose a predefined time span or select a custom range.Click on the Start Time and End Time to open the calendar and choose your dates. Data go from 00:00 to 24:00 of the day selected.

FireShot_Capture_96_-_Kizy_Tracking__-_https___app.kizytracking.com_app__.png

3. Changes are immediately applied to the data displayed on the interface.

Notes:

  • The export functionality will match the selected timespan in the view. You can change this timespan in the export view. 
  • you can load all mission data by clicking the small arrow  mceclip0.png at the bottom of the timeline. Be aware that this will load ALL mission data, so if you have a lot of data, it can take several seconds or even minutes. 

How do I export data from my missions?

To export raw data in .csv format from one of your missions, go to this particular mission.

1. In the Mission overview, select the time span for which you want to get the data.

FireShot_Capture_96_-_Kizy_Tracking__-_https___app.kizytracking.com_app__.png

2. Open the actions menu and click on Export data.

Export_data.png

3. A .csv file is generated that you can download.

Export.png

How do I know when to charge the tracker?

The platform sends out information about the battery level of the tracker. This allows to plan the charging process. In case you require an operation time that exceeds 1 year, please check our K-Box that contains extra batteries and a protection case.

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